Consumer Service Price List
Here is the pricing on consumer support services. If you have any questions or can't find what your looking for, please Contact Us with any questions, we will be happy to discuss your specific needs and how we can best meet them.
If you are looking for business pricing, Click Here.
Support Contract Pricing
Serendipity Technology offers comprehensive contracts for your tech needs. Think of it like an insurance policy for all the technology in your life. When you have a support contract, there's no worrying about who to call and how much the call will cost, it's all very clear and very easy.
Have your very own computer geek on retainer!
Email, Chat, and Remote Access Support
Under the contract, live chat and remote access incidents included are up to 2 hours, an incident requiring more than 2 hours to resolve will incur additional charges at $20 per hour billed in 15 minute increments
10 incidents per month Paid Monthly: $99 per month
Plan includes 2 phone incidents, up to 4 hours phone support, additional hours billed at $35 per hour
Paid Quarterly: $89 per month
Paid 6-months: $79 per month
Paid Yearly: $69 per month
Additional Incidents $15
*Plans with additional or fewer incidents are available upon request
On-site Service Calls
On-site service (Up to 2 hours) $120 Additional Hours $50 Same Day Response when available: $60 surcharge
Individual Pricing
Not ready for a support contract? No problem! We can work with you on an as needed basis. We offer all the same services at great prices for those random problems you need help with.
On-site Service Calls
On-site service (Up to 2 hours): $150
Additional Hours $70
Same Day Response when available: $85 surcharge
Email Support
Incidents consist of one identifiable problem and are not billed per e-mail. Once incident may require several emails to resolve. Use the contact form on this site to begin an incident.
Per-Incident: $20
Remote Access and Online Live Chat Support
Remote access and live chat sessions may be scheduled by using the contact form on this site, these are useful when working through issues.
Per-Incident $40/hr ($25 minimum charge)
Phone Support
Per-Incident $60/hr ($25 minimum charge)
Quick Tip - Google
Alt+F4 shortcut
On a Windows computer, this shortcut closes a window and/or program that is open. One way to use this is as a safer way of closing Internet pop-up windows. More and more pop-ups these days are viruses in disguise, and when you click on anything in the window, it could install a virus. Using the Alt-F4 shortcut could help you avoid one more virus. Of course, a good up-to-date virus scan program is a must!
Question of the Week
I use a flash drive to backup files. I'm good right?
Well, not really. While using a flash drive to copy files is a great way of having multiple copies and a form of backup, if this is the only thing you do, you are still not very protected. We can help you setup a comprehensive backup system that includes automated schedules, multiple backup redundancy, rotating media, and offsite secure backups. When a tragedy strikes your data, you have only two options: Restore a backup or Rebuild your data, and if your last full accessible backup is 6 months old, get ready for long weekends of rebuilding.