Business Service Price List
We believe in being straightforward with pricing. We work at keeping our prices stable and affordable for the small business owner. We mostly work under a project based pricing method, meaning that we will give you a price based on the project you need done and we will stick to that price.
Here is our pricing for business support services. If you have any questions or can't find what your looking for, please Contact Us with any questions, we will be happy to discuss your specific needs and how we can best meet them.
If you are looking for consumer pricing, Click Here.
Support Contract Pricing
Serendipity Technology offers comprehensive support services for your tech needs. Think of it like an insurance policy for all the technology in your life. When you have a support contract, there's no worrying about who to call and how much the call will cost, it's all very clear and very easy.
Have your very own computer geek on retainer!
Email, Phone, and Remote Access Support
Monthly support is on a per computer basis. There is a one time charge for our onsite setup and analysis of your technology environment.
Per computer: starting at $25.00 recurring monthly. Price depends on type of computer (workstation, server, Windows, Mac, etc.) and number of people using the computer.
Initial setup: $130.00 one time
On-site Service Calls for contract Clients
Scheduled on-site service - service within 3 days: $90.00 for 2-hour onsite work. Additional hours $55.00 each billed in 15 minute increments
Emergency on-site calls - service within 24 hours: $150.00 for the first 2 hours, $95 each additional hour billed in 30 minute increments.
Web Services
Web services can cover a broad range of work. We will give you a price quote based on your specific project; request a quote using our contact form.
Here are some examples of some projects and starting costs:
- Email server and domain name so you can have a more professional email address. For example: name@mycompany.com rather than name@randomserviceprovider.com
- Starting at $120 per year depending on number of users and any special needs. Also includes mobile email access.
- Website hosted and created with Joomla CMS for easy content managing.
- Starting at $300. Includes basic template, 1 year hosting (email service included), domain name registration, and 2 hours of training
- Setup web-based CRM (Customer Resource Management) system with custom options
- Starting at $500. Includes customizing basic options and look and feel to fit your business and 2 hours of training
Individual Pricing
Not ready for a support contract? No problem! We can work with you on an as needed basis. We offer all the same services at great prices for those random problems you need help with.
On-site Service Calls for non-contract clients
Scheduled on-site service - service within 3 days: $150.00 for 2-hour onsite work. Additional hours $80.00 each billed in 15 minute increments
Emergency on-site calls - service within 24 hours: $190.00 for the first 2 hours, $95 each additional hour billed in 30 minute increments.
Email Support
Incidents consist of one identifiable problem and are not billed per e-mail. Once incident may require several emails to resolve. Use the contact form on this site to begin an incident.
Per-Incident: $35.00
Remote Access and Online Live Chat Support
Remote access and live chat sessions may be scheduled by using the contact form on this site, these are useful when working through issues.
Per-Incident $55.00/hr billed in 30 minite increments ($25.00 minimum charge)
Phone Support
Per-Incident $60.00/hr billed in 30 minute increments ($25.00 minimum charge)
Quick Tip - Google
Alt+F4 shortcut
On a Windows computer, this shortcut closes a window and/or program that is open. One way to use this is as a safer way of closing Internet pop-up windows. More and more pop-ups these days are viruses in disguise, and when you click on anything in the window, it could install a virus. Using the Alt-F4 shortcut could help you avoid one more virus. Of course, a good up-to-date virus scan program is a must!
Question of the Week
I use a flash drive to backup files. I'm good right?
Well, not really. While using a flash drive to copy files is a great way of having multiple copies and a form of backup, if this is the only thing you do, you are still not very protected. We can help you setup a comprehensive backup system that includes automated schedules, multiple backup redundancy, rotating media, and offsite secure backups. When a tragedy strikes your data, you have only two options: Restore a backup or Rebuild your data, and if your last full accessible backup is 6 months old, get ready for long weekends of rebuilding.